Service Level Agreement
Yachting Limited guarantees the high availability of our website hosting with a "four nines" service level agreement (SLA). This means that we guarantee 99.99% website uptime per month.
If your website is down for just 4.4 minutes in a calendar month we provide an extra month of hosting free. This is a stronger guarantee and more generous compensation than many large corporations provide.
We are so confident in our uptime levels that if your website falls below the guaranteed level on three months in the contract year we also allow you to cancel your annual contract and receive a pro-rata refund for the unusued months.