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We Taught Them Not To Click

Monday 19 May 2014
For many years we have been educating users that they should take care not to click links in emails that they were not expecting. The message about the dangers of phishing emails has got through and consumers are good at deleting emails that they think are suspect.

A problem that we have been noticing is that website owners are having their websites suspended because they are unaware that the new WHOIS Data Reminder Policy (WDRP) emails that they are receiving are legitimate.

These emails ask users to click on a link to verify that they own their domain name (the one that they paid their hard-earned cash for). When they don't click on the link, often because they think it is a phishing attempt, their domain is suspended. Once their domain (or in many cases all their domains) are suspended the users find themselves in a right pickle as the email address they need to verify is often not accessible because its domain has just been suspended.